Job Description

The Customer Service Sales Associate delivers world-class customer service to customers by receiving and processing packages for shipment and operating computers, copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate advises our valued customers by providing accurate information on our products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business quickly and efficiently.

RESPONSIBILITIES

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Practices good listening skills with customers, co-workers, and management
• Takes ownership of the customer's shipping needs and offers viable solutions
• Takes action to learn all products, services, solutions, and industry trends
• Operates all equipment, software, and devices in an expert fashion
• Assist in training new employees as we are a team and work together to provide excellent customer service at all times.
• Maintains a clean, organized, and safe working environment
• Performs other duties as assigned

COMPENSATION

$12-$14 Depending on previous customer service sales experience

QUALIFICATIONS

• High school diploma or GED required
• Retail/customer service experience desired but not required
• Good communication and people skills
• Able to cross-sell and up-sell products and services
• Excellent packing skills
• Strong computer skills, including Microsoft Office, email and various software programs
• Outstanding phone skills
• Strong verbal and written communication skills, including spelling and math
• Prompt, reliable, and responsible
• Able to lift 40+ pounds

Job Tags

Work at office

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