Job Description

Job Description

Job Description

General Summary

The Doorperson serves as the first point of contact for residents and visitors, ensuring a welcoming environment while maintaining security and access control. The role involves greeting guests, monitoring entrances, assisting with deliveries, handling packages, and providing information or directions as needed.

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Essential Job Functions/Responsibilities:

• Greet residents, guests, customers, and visitors professionally with a smile.
• Constantly provide good customer service.
• Monitor building entrances and exits to maintain security.
• Provide information about the property, services, and amenities.
• Verify visitor identities and authorize access when required.
• Receive, log, and distribute packages and deliveries with a smile.
• Answer phone calls, emails, and inquiries promptly.
• Maintain accurate records of visitors and vendors.
• Provide directions, information, and assistance to visitors.
• Respond to resident or guest requests and inquiries.
• Observe and report suspicious activity, safety hazards, or maintenance issues.
• Maintain a clean and orderly entrance area.
• Ensure the lobby and desk areas remain clean and presentable.

Qualifications:

• 1–2 years of customer service, hospitality, hotel, luxury residential, or concierge experience preferred.
• Ability to work flexible schedules, including evenings, weekends, and holidays.
• Ability to stand or sit for extended periods.
• Ability to lift and transport packages up to 40 lbs.
• Basic computer proficiency (Microsoft Office, Outlook, visitor management, package management, and property management software).
• Ability to maintain confidentiality and protect resident privacy.

Skills:

• Delivers a warm, welcoming experience for residents and guests.
• Builds positive relationships through professionalism and courtesy.
• Handles difficult situations with empathy and composure.
• Excellent verbal and written communication.
• Active listening skills.
• Ability to communicate clearly with residents, guests, vendors, and team members.
• Strong attention to detail.
• Ability to multitask and prioritize.
• Maintains accurate logs and records.
• Comfortable learning and using multiple software platforms.

Physical Requirements :

Successful candidate complete the background check, drug screening and physical testing

This position has significant physical requirements including:

• Constant need to be on feet.
• Walking
• Have constant need to perform the following physical activities:

• Bend
• Stoop
• Squat
• Kneel
• Climb Stairs Routine duties require access to all levels.
• Push or Pull Move equipment, appliances, open and close doors, etc.
• Reach Above Shoulder to deliver packages.
• Grasp/Grip/Turning Door handles
• Finger Dexterity sort through mail and type
• Hand coordination
• Lifting/carrying (supplies, packages, etc.):
  • Over 150 lbs. Rare need
  • 75 - 150 lbs. Occasional need
  • 25 - 75 lbs. Frequent need
  • 1 - 25 lbs. Constant need

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