Job Description

About Us

Merchants Exchange Productions is a premier event production and management company operating some of San Francisco’s most iconic venues, including the Julia Morgan Ballroom, Merchants Exchange Club, and the Merchants Exchange Banking Hall. Our team specializes in delivering high-impact corporate events, nonprofit galas, weddings, and social gatherings, ensuring flawless execution, innovative design, and immersive guest experiences.

Job Summary

The Event Server is responsible for providing a high level of food & beverage service to guests at a variety of events that span corporate galas, non-profit fundraisers, and intimate weddings. Servers act as ambassadors of the event company, providing a personalized experience, anticipating guest needs, and adhering to a high standard of hospitality and service.

Key Responsibilities

• Deliver a warm and welcoming approach to all guests that creates memorable experiences
• Responsible for all aspects of service day of – set up, execution and strike of events including but not limited to linens, tabletop set up, polishing equipment. stations/buffets, in house and rental furniture/equipment, light cleaning, table service/carrying trays, etc.
• Maintain an organized workspace to multitask efficiently in a high volume, fast paced environment
• Take ownership of and guide guests’ experience throughout the event
• Exceed guests’ expectations at every opportunity
• “Read” event to anticipate guests’ needs
• Respond promptly and courteously to any and all guests’ requests, questions and concerns
• Be ready and willing to assist fellow team members regardless of duty or difficulty
• Participate in ongoing training – service, standards, food and beverage knowledge, etc.
• Be a contributing team member to ensure the smooth and efficient operation of the events
• Other Production company assignments including but not limited to event registration/check in, elevator attendant, coat check, etc.

Qualifications & Experience

• Minimum of 3+ years’ experience as a banquet/event server in a comparable setting
• Excellent English verbal and written skills

Qualifications & Experience (continued)

• Basic food and beverage knowledge - terminology, techniques, pronunciations, regions, varietals, etc.
• High level of professionalism and attention to detail
• Ability to communicate clearly and effectively
• Able to multitask efficiently, work independently and as part of a team
• Must be a proven self-starter capable of finding solutions with minimal supervision
• Highly reliable, adaptable and punctual
• Available to work a flexible schedule that will include days, nights, weekends and holidays as dictated by the events schedule and seasonal changes
• Current Food Handlers Card as well as Responsible Beverage Service (RBS) Training certification
• Have regular access to e-mail and the internet

Physical Requirements

• Ability to stand, walk, and work for extended periods (up to 8+ hours on event days).
• Ability to lift and move up to 25+ lbs.
• Comfortable working in fast-paced, high-pressure environments with moderate-to-high noise levels.
• Ability to climb stairs, bend, stoop, and perform physically active tasks as needed.

Compensation & Benefits

• $25-$30 per hour
• Part-time, non-exempt position
• Paid sick leave
• Commuter pre-tax benefits (parking & transit assistance)
• 401(k) with 4% employer matching after 1 year of employment

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