Job Description

Leasing Agent

Ideal candidates must possess:

Strong interpersonal and communication skills: verbal, listening, and written

Basic typing and clerical skills

Ability to multi-task

Projection of a professional image by following dress code and appearance standards as set forth by the community

Reliable

Excellent telephone

A positive, upbeat

Sales experience

Strong organizational skills, both electronically

Must be goal oriented

Strong multi-tasking capabilities, flexibility, and adaptability

Core values:

In order to achieve success, the leasing agent must embrace certain core principles and values which include:

Honesty

Integrity

Competence

Tenacity & enthusiasm

Creativity

Professionalism

Drive

Safety consciousness

Basic responsibilities:

Greet residents, future residents, and internal team members in a professional and consistently positive manner

Keep a high level of service in mind with every task while resolving conflict to benefit all concerned parties

Tour apartment homes and community grounds including models, amenities, and vacant units

Prepare lease documents and related paperwork

Facilitate the move in/move out

Basic bookkeeping and clerical

Respect the boundaries of confidentiality, fair housing, laws and regulations

Execute on site marketing and advertising

Be accurate

Essential job duties:

Leasing and marketing

Handle telephone and on-site traffic, provide information about apartments and the community to prospective residents, schedule visits to the community, and show made-ready apartments

Successfully close new sales, lease apartments, and determine if prospective residents meet community qualifications

Maintain an accurate and in-depth knowledge of all aspects of the community, particularly in areas such as rent and pricing information, vacancies, apartment availability, lease expirations, square footage, etc.

Complete follow-up thank you notes, call-backs, and e-mails with prospects after the initial community visit

Monitor all vacancies and future vacancies in order to react proactively to future occupancy needs

Understand and comply with Fair Housing laws and regulations

Work with the community staff to make sure that the property's appearance is acceptable and that apartments are ready to show to prospective residents

Inspect vacant apartments on a regular basis to ensure that they are ready to show to prospective residents

Assist with implementing resident retention and renewal programs

Monitor community advertisements, the effectiveness of responses, and maintain the ad book

Gather information about markets and communities

Analyze concerns associated with apartments which are slow to lease

Assist other staff members as needed

Maintain open communication with other members of the community

Represent the company in a professional manner

Effectively explain all lease and community policies to new and current residents

Assist in the planning and implementation of, and attends, various community sponsored resident functions and activities

Administrative duties:

Accurately and efficiently prepare and assist with all leasing paperwork (i.e. applications, lease agreements and addendum, and move-in packets)

Conduct follow up activity as needed with new and current residents in order to establish and maintain positive resident relations

Complete service requests and communicate requests to the maintenance staff on a timely basis

Collect security deposits, rent and all other funds

Ability to translate financial and legal real estate terminology into common language

Attention to detail for managing all aspects of lease terms, including conflict resolution, move-in procedures and financial transactions

Safety responsibilities:

Learn and ensure compliance with all federal, state, local, and company safety rules

Ensure that unsafe conditions are corrected in a timely manner

Physical demands of the job:

Frequent hand motion with answering and dialing phones, computer, and 10-key

Occasional carrying and lifting of 25 pounds

Occasional immediate reaching to perform various office duties

Minimal overhead reaching

Frequent standing for short amounts of time

Occasional walking to show apartments, inspecting the tour path and grounds, and opening models

Frequent sitting for long periods of time at desk

Use of other small office machines

Minimal squatting or bending

Job hours:

All leasing agents are required to work at least 1 Saturday per month

Required education and skills:

Must possess a valid Wisconsin driver's license and personal vehicle with state minimum auto insurance

Proficient in operation of Microsoft Office, Word, Excel, Publisher, and

Ability to work a flexible schedule including some evenings and weekends

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