What you will do: As an Order Fulfillment Specialist, you will be in the office 5 days per week supporting the US, Canada, and Latin America and your hours will vary depending on what region you will be supporting. You will execute all administrative tasks relating to the Johnson Controls Fire Suppression parts and product and positively interact with customers both verbally and written. How you will do it: Monitor inventory levels to order ship from the proper warehouse. Manage backorders. Maintain ship dates. Manage order cancellations quickly. Answer calls. Handle customer questions concerning shipments, backorders, escalations etc. Pull regular reports to manage orders. Manage cases in Salesforce.com. What we look for: Problem solving, proactive, agile. Work in fast paced environment with quickly changing priorities. Able to manage tasks effectively. Active Listening skills. CRM experience with Salesforce.com. ERP: SAP. Attention to Detail. Microsoft Office Suite experience. Bilingual a plus. Benefits: Competitive Pay. Paid vacation, holidays, and sick time. Comprehensive benefits package, including 401K, medical, dental, and vision care – available from day one. Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources. Encouraging and collaborative team environment. Dedication to safety through our Zero Harm policy. JCI Employee discount programs (The Loop by Perk Spot). Salary: HIRING SALARY RANGE: $44,000‑$53,600 (Salary to be determined by education, experience, knowledge, skills, and abilities, internal equity, and alignment with market data.) #J-18808-Ljbffr
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