Job Description

Job Description

Job Description

Outpatient LPN/RN Clinical Care Specialist 

Mooresville, NC | Full-Time | $28-$40/hr + Performance Bonus

Ascend Health and Wellness is a fast-growing outpatient medical practice specializing in hormone optimization (BHRT), weight loss medicine, peptide therapy, and preventative care. Our model blends personalized medicine with efficient systems and a high-touch patient experience. We have been dedicated to providing top-tier healthcare services for over 4 years. Our commitment to patient-centered care and innovative wellness solutions has earned us the trust and loyalty of our community. 

This is not a traditional LPN or RN role . We are hiring a high-performing Clinical Care Specialist to operate as an extension of the provider—managing patient care, communication, and coordination in a fast-paced, protocol-driven environment with nuanced cases. You will play a direct role in patient outcomes, retention, and overall experience.

What You’ll Do

•         Manage high-volume patient communication (phone + portal) with efficiency and professionalism

•         Triage concerns, determine what requires escalation vs. independent handling, and act decisively within scope

•         Review charts, labs, and patient history to support clinical decision-making and provider workflow

•         Coordinate refills, lab orders, and treatment follow-ups under provider guidance

•         Educate patients on treatment plans, injections, and lifestyle modifications

•         Monitor patient progress and proactively identify risks to outcomes or retention

•         Maintain precise, timely documentation

This role is NOT a fit if you:

•         Prefer step-by-step direction over independent decision-making

•         Are uncomfortable making clinical judgment calls within established protocols

•         Struggle with high communication volume or fast-paced environments

•         Prefer highly structured or slower-paced roles

Compensation & Benefits

• $28-$40/hour based on experience and clinical capability + up to 5% quarterly performance bonus based on measurable KPIs including patient satisfaction and retention, response timeliness to patient inquiries, clinical documentation and task completion.
• Health/Dental/Vision
• STD/LTD/Life Insurance
• 401(k): 6% employer match (2-year vesting)
• PTO: 10–20 days based on tenure + six paid holidays

Schedule

• Monday–Friday, in person, approximately 8:30am–5:00pm.
• Limited scheduling flexibility may be available based on performance and role ownership.

Requirements

•         Active North Carolina LPN or RN license

•         Experience with injections and patient education

•         Experience managing patient communication via EMR/portal systems

•         Strong critical thinking and ability to follow clinical protocols

•         Ability to operate independently with minimal oversight

•         High attention to detail and accountability

•

Preferred

•         2+ years outpatient medical care in primary care, urology, OBGYN, endocrine, or concierge medicine experience.

•         Comfortable managing patient communication independently

•         Demonstrated clinical judgment (not just task execution)

Why This Role Stands Out

• Direct impact on patient outcomes—not just task completion
• High level of trust, autonomy, and responsibility
• Opportunity to grow with a rapidly scaling practice

If you’re someone who thrives in a fast-paced environment, takes ownership of your work, and wants to play a meaningful role in a growing healthcare practice, we encourage you to apply.

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