Job Description

Boston Product & Engineering

Boston Product & Engineering Reporting to VP of Product $150k $170k

This role is based in our Boston office 3 days/ week.

We're not just closing the digital divide; we're reconnecting distributed organisations, enabling seamless communication, and re-engaging employees like never before. Blink, a mobile-first employee experience platform, puts everything employees need right in their hands. With teams in Boston, London, and Sydney, we're making waves worldwide, partnering with industry leaders like Domino's, JD Sports and McDonald's.

About the Role

We're looking for a Product Designer to join our product squad focused on enterprise integrations and the US market. You'll be part of Blink's Product & Engineering organisation, reporting to the VP of Product. Day-to-day, you'll be embedded in a squad alongside a Senior Product Manager (who owns the integration strategy and US customer relationships) and a dedicated engineering team. You'll also be part of the broader product design discipline, collaborating with other designers on shared systems, patterns, and craft standards.

This isn't a role where you'll sit in a silo producing pixel-perfect mockups and tossing them over the wall. You'll be embedded in a cross-functional squad, shaping product direction from discovery through delivery. You'll talk to real enterprise customers, prototype ideas at speed for pre-sales, and craft experiences that work beautifully on a factory floor, a hospital ward, or behind a restaurant counter.

What You'll Own

• End-to-End Product Design: Own the design process from early discovery and concept exploration through to detailed UI specs and developer handoff.
• User Research & Discovery: Get your hands dirty with research running customer interviews, contextual inquiries, and usability testing to ground every design decision in real user needs.
• Pre-Sales Design Support: Partner with the PM and sales team to bring product concepts to life quickly creating high-fidelity prototypes, interactive demos, and visual mockups that help win complex enterprise deals.
• Design System Stewardship: Be a guardian and contributor to Blink's design system, ensuring consistency across mobile and web while evolving components to meet the needs of new product areas.
• Squad Collaboration: Work as an embedded member of the squad alongside engineering and product management, participating in sprint ceremonies, design reviews, and daily decision-making.
• Cross-Platform Excellence: Design mobile-first experiences that work for frontline workers in challenging environments (low connectivity, shared devices, varied literacy levels) while also delivering polished desktop experiences for admins and integrators.

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