Job Description

Customer Service Representative

Are you looking for an opportunity to make a difference in the life of a child AND earn income? The Mission of the Sheriffs Ranches Enterprises, Inc., is to provide financial support, goodwill, and community involvement for the boys and girls served by the Florida Sheriffs Youth Ranches. Join our team today!

Summary

The Customer Service Representative is primarily responsible for performing check out procedures, assisting customers and assisting in sorting, pricing and arranging the items in the Thrift Store in a suitable manner for marketing to the public. The Customer Service Representative is directly responsible to the Thrift Store Manager. This position is eligible for overtime pay.

Essential Duties And Responsibilities

The following duties and responsibilities are given as examples of the various types of work performed in this position. Other duties and responsibilities may be assigned.

• Operates cash registers in a professional manner.
• Assists customers promptly and courteously.
• Ensures cleanliness in the store.
• Sorts, cleans, and prices merchandise to be sold.
• Displays merchandise in a pleasing and marketable manner.
• Represents the Florida Sheriffs Youth Ranches and Sheriffs Ranches Enterprises in a positive manner to donors, customers, and the general public and provides exceptional customer service.

Education And Experience Requirements

The person filling this position must have a high school diploma or GED.

Required Knowledge, Skills, And Abilities

To perform this job successfully, an individual must be able to perform each area of responsibility satisfactorily. The requirements listed are representative of the knowledge, skills, and/or abilities required.

1. Must have the ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedural manuals; ability to write routine reports and correspondence; ability to speak effectively with individuals and small groups.

2. Must have the ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals, compute rate, ratio, and percentage.

3. Must have the ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form; ability to deal with problems involving several concrete variables in standardized situations.

4. Must have a working knowledge of cash register and general office equipment.

5. Must have the ability to meet customers and/or donors in a friendly, courteous, and professional manner.

6. Must have a working knowledge of retail store operations, including sales, customer service, inventory, and pricing.

7. Must have the ability to produce a high quantity and quality of work.

8. Must have the ability to plan and organize work and meet deadlines.

Job Type: Full-time - 32 to 40 hours per week

Pay: $15.00 per hour Benefits:

• Annual Leave and Sick Leave
• 11 Paid Holidays
• 401(k) with up to 4% company match
• Medical, Dental, and Vision Insurance
• Company Paid Long Term Disability and Life Insurance 2x annual salary
• Health Savings Account, Supplemental Life Insurance, Short Term Disability, and AFLAC products available
• Employee assistance program

We have a very extensive and strict background screening process. We are an equal opportunity employer and a drug free workplace. Background Screening Requirement Employment in this position is contingent upon successful completion of a Level 2 background screening through the Florida Department of Law Enforcement (FDLE) Care Provider Background Screening Clearinghouse, as required by Florida law. Pursuant to House Bill 531 (2025), applicants are encouraged to review the Care Provider Background Screening Clearinghouse Education and Awareness information available at:

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