Job Description

Job Overview Perform hotel security duties and procedures to ensure the safety and security of guests, employees and the property as well as the property’s assets. Responsibilities Perform daily inspection and ensure compliance of hotel security and safety requirements and procedures to protect hotel property, employees and guests against theft, crime, threats and safety hazards. Patrol and inspect assigned areas, including all public areas of the property such as meeting rooms, entrances, outside building and grounds; monitor surveillance cameras; check areas for unauthorized persons or vehicles; coordinate towing of vehicles, unlock doors and address fire and safety hazards; document all actions. Maintain security procedures and audit/department logs, including lost and found, storage of guests’ valuables, key control, emergency procedures, health and safety hazard procedures for all employees and guests. Ensure all guest room doors are secured and assist guests with room access and moving or removing guest possessions or inventory if required. Escort staff and guests to cars if requested. Inspect purses, packages or bags of employees if designated by management and verify employees’ work identification and accuracy of employee time cards as they arrive/leave the property. Investigate loss and safety incidents involving guests, employees and/or hotel loss and safety exposure; comply with state and government regulations and hotel procedures to prevent or minimize loss from theft and other safety risks or litigation against the hotel. Investigate theft or lost items, noise complaints, assault complaints, food poisoning complaints, intoxication incidents, other guest complaints, and safety hazard accidents and incidents. May administer CPR on guests or staff members in accordance with guidelines and communicate specified information to EMS/medical personnel as required; complete documented reports in accordance with company and hotel policies and procedures. Assist in training and educating employees on current safety and security issues to ensure compliance with all company loss control policies and current security and safety regulations; inform management of hazardous situations, emergencies or threats. Schedule preventative maintenance and repairs to security equipment or hotel property as needed and ensure equipment is prepared and operational for the following day’s work. Record necessary incident reports or information to police and fire agencies, corporate legal department, corporate claims management department, insurance agencies and outside attorneys to assist in case evaluation, settlement or defense involving lawsuits against the company. Respond in a courteous and prompt manner to all guest related incidents, questions, complaints and/or requests to ensure strong guest satisfaction. Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include all hotel staff, corporate hotel management group and corporate risk management and legal department. Perform other duties as assigned such as handling deliveries received during non‑business hours. Qualifications and Requirements High school diploma or equivalent, plus one year of security and safety experience, or equivalent combination of education and experience. Fluent in English (other languages preferred). Physical ability: carrying, lifting, pushing and/or pulling items weighing up to 50‑100 pounds; frequently standing, moving, handling objects and equipment; frequently bending, stooping, and kneeling. Communication skills necessary when interacting with guests and employees. Certification in safety and training and/or licensed as a Security Officer or Law Enforcement Officer may be required; certified CPR, first aid instructor and training in law enforcement techniques may be required or highly desired. Working knowledge of local laws, investigation methods, OSHA requirements, fire codes and life safety codes. Problem‑solving, reasoning, motivating, organizational and training abilities used when an emergency situation occurs. Reading and writing abilities necessary to document or record all tasks completed, order supplies, receive instructions for the day and read safety and security procedures. Basic mathematical skills used occasionally. May be required to work nights, weekends, and/or holidays. Compensation and Benefits Hourly pay rate: $18.00. Comprehensive benefits package including paid time off, medical/dental/vision insurance, 401(k) and other benefits for eligible employees. Equal Opportunity Employment EEO Is The Law – all qualified applicants receive consideration. If you require reasonable accommodation during the application process, please let us know. IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. #J-18808-Ljbffr

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