Job Description
Overview As a mountain sports sales agent, you'll be the go-to resource for guests looking to elevate their stay with an adventure experience at Big Sky Resort. From first-time visitors to long-standing guests, you will assist in creating a welcoming and efficient front-line experience. This is a guest-facing, fast-paced role ideal for an ambitious and friendly communicator who thrives on making each guest feel informed and excited to explore the mountain.
Operating as the energetic face of our adventure hub, you will use a creative approach to help guests navigate our diverse offerings, including zip line courses, bike lessons, scenic lift rides, and more. Your goal is to ensure every interaction is transformative, helping our guests discover the personal magic of the mountain through seamless service and expert local knowledge.
Responsibilities - Develop expert-level knowledge of Big Sky Resort and mountain sports offerings to confidently help guests choose the right adventure experience.
- Accurately process lesson, activity, rental, and lift ticket sales while capturing guest information and maintaining a high level of professionalism.
- Deliver exceptional customer service while juggling high volumes of in-person interactions.
- Ensure booking accuracy, including waivers and guest details, to provide a seamless start for all activities and bike lessons.
- Keep the sales desk area clean, organized, and ready for the day's traffic.
- Provide friendly and personalized attention to every guest-ensuring they leave with all the information (and stoke!) they need.
Qualifications - Previous customer service and/or resort experience preferred.
- Experience with outdoor activities or recreational sales is a plus.
- Excellent communication skills-both written and verbal.
- Strong attention to detail, specifically regarding data entry and financial transactions.
- Confident with computers and Microsoft Office Suite; familiarity with RTP|One is a plus.
- Skilled at prioritizing and staying calm during busy times.
- Outgoing, approachable, and genuinely excited to talk about mountain sports.
Additional information All full time seasonal employment at Big Sky Resort includes: - FREE All Access Bike Haul Pass and discounted Golf Pass
- Discounted Golf and Mountain Biking for friends and family
- 25% - 50% off Food and Beverage and Retail discounts at all Boyne outlets
- Eligibility for affordable Team Member Housing
- Lodging discounts for friends and family
- FREE Basecamp activities including zip line course
- Wellness Day and Eligibility for PTO
- Monthly Team Member events
Job Tags
Full time, Summer work, Seasonal work, Work at office, Local area