Help Desk Analyst Job at Robert Half, Syracuse, NY

T3dueldtUDI0a0tlN3JremtyTEZYZ2xQQlE9PQ==
  • Robert Half
  • Syracuse, NY

Job Description

Job Description

Job Description

We are looking for a Help Desk Analyst to provide front-line technical support for end users in Syracuse, New York. This Contract position is ideal for someone with at least 1 year of experience handling service desk requests, resolving Windows-related issues, and supporting user accounts in Active Directory. The role focuses on delivering timely assistance, diagnosing common hardware and software problems, and ensuring a dependable support experience across the organization.

Responsibilities:
• Respond to incoming support requests and document all issues, updates, and resolutions within the service desk ticketing system.
• Troubleshoot day-to-day technical problems involving Windows 10 and Windows 11 devices, including login, software, and basic workstation issues.
• Assist users with account access, password resets, and directory-related support tasks within Active Directory.
• Investigate reported incidents, identify root causes for common technical issues, and apply appropriate fixes or escalate when necessary.
• Provide clear guidance to employees on standard technology issues and help them follow established support procedures.
• Maintain accurate records of support activity, recurring issues, and completed resolutions to support service quality and reporting.• At least 1 year of experience in a help desk, service desk, or technical support environment.
• Working knowledge of Active Directory for basic user account administration and access support.
• Hands-on experience supporting Microsoft Windows environments, including Windows 10 and Windows 11.
• Ability to perform basic troubleshooting for hardware, software, and end-user access issues.
• Familiarity with managing and updating service desk tickets in a structured support setting.
• Strong communication skills with the ability to explain technical issues clearly to non-technical users.

Job Tags

Contract work

Similar Jobs

SALVATION ARMY A GEORGIA CORP

Prospect Research and Stewardship Specialist (6538) Job at SALVATION ARMY A GEORGIA CORP

 ....Assist in building and strengthening relationships with donors and donor prospects by partnering with development officers to determine the best strategies for effective stewardship.Research, prepare, and provide profiles and reports on potential and identified annual... 

SMS Mill Services

Ship Cutter - Brownsville Job at SMS Mill Services

 ...SMS Shipbreaking, LLC is one of the few approved ship recyclers in the nation and also handles the dismantling and recycling of oil drilling rigs and oil production platforms. An industry prioritizing recycling and environmental/workers' safety and handling all operations... 

Greencroft Communities

CNA - Part Time Days Job at Greencroft Communities

 ...personal care~Maintain a clean and comfortable environment~Communicate with team members and document careRequirements:Active CNA certification and a strong commitment to resident careBenefits: Medical, dental, vision, retirement match, PTO, and moreIf youre... 

Cotiviti

Data Scientist Job at Cotiviti

OverviewCotiviti is seeking a Data Scientist to lead the development of advanced classification and predictive systems for healthcare risk adjustment and ICD-10 code classification. This role will focus on building intelligent NLP systems that analyze clinical charts and... 

Paychex

Mid-Market Sales Executive Job at Paychex

 ...Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and advisory services together into a single connected HCM platform. As Paychex and Paycor come together, we're combining innovative technology, data-driven insights, AI, and...