Job Description

Job Description

Job Description

BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and are guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences. 

Across our 60+ locations, we provide programs in a variety of service areas, including workforce development, children, youth, families, seniors and homeless prevention. 

The Pyramid Safe Haven is a 125-bed, low-barrier shelter operated by BronxWorks for chronically street-homeless single adult men. Located in the Melrose section of the Bronx, Pyramid follows a Housing First model and provides on-site services including case management, psychiatric and medical care, substance use counseling, meals, showers, and housing placement support. Referrals are made exclusively through NYC’s Street Homeless Outreach Teams. The program focuses on building trust and engagement while supporting clients in transitioning into stable long-term housing.

RESPONSIBILITIES

• Ensure the security of the premises and perform access control.
• Perform regular and frequent foot patrol of the entire facility.
• Enforce facility, BronxWorks, and Department of Homeless Services policies.
• Promptly advise appropriate supervisors of problems or concerns.
• Schedule daily assignments for subordinates, monitor their performance.
• Perform regular and frequent foot patrol of the entire facility.
• Assist Security Coordinator in Safety Monitor performance evaluations, progress reports, disciplinary memos, and shift assignments.
• Interact with all clients in a professional and productive manner.
• Supervise shift, overseeing and performing crisis intervention and addressing operational problems.
• Ensure that all incidents on shift are thoroughly investigated and properly documented in the appropriate categories.
• Ensure that all Incident Reports, particularly Priority 1 Incidents, are reported to DHS and entered in CARES in a timely fashion.
• Supervise and perform all regular client service and reporting tasks.
• Schedule daily and weekly assignments, monitor functions and participate in rotation of task assignments.
• Ensure there is coverage and properly credentialed staff performing duty at all times.
• Perform special assignments and shift specific responsibilities as assigned, assuring provision of services and compliance with regulations and policies.
• Perform additional duties as assigned by Security Coordinator or Program Director.

QUALIFICATIONS

• New York State Security Guard Registration Card.
• 16 Hour On-The-Job Security Guard Training Certificate.
• First Aid / CPR Certificate – Preferred.
• New York Fire Department Certificate of Fitness as Fire Guard, Shelters – Preferred.
• Ability to write a clear and concise incident report.
• Engaging personality and detailed orientated skills are essential.
• Strong oral and written communication, time management and organizational skills are necessary.
• Proficiency in Microsoft Office suite and other standard business technology is required.

PHYSICAL REQUIREMENTS

• Ability to write clear and concise reports and emails and read with comprehension.
• Strong interpersonal skills, ability to build trust and effective professional relationships.
• Ability to attend to details.
• Ability to adhere to schedules and established systems, meet deadlines.
• Proficiency in Microsoft Office suite and other standard business technology.
• Understanding of and commitment to organization’s mission, vision, and values.
• Ability and willingness to perform all duties as workload necessitates.
• Ability to climb stairs regularly.
• Ability to drag at least 80 pounds.
• Ability to lift at least 40 pounds.
• Ability to stand, walk, or sit for long periods of time.
• Ability to travel throughout New York City via public transportation.
• TB Test required with the first 120 days of employment.

BronxWorks seeks to build an inclusive organization grounded in respect for differences. BronxWorks is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. This commitment applies to all terms, conditions, and privileges of employment, including but not limited to recruitment, hiring, compensation, training and employee development, placement, promotion, demotion, upgrading, downgrading, transfer, layoff and termination. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, status as a victim of domestic violence, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process, please contact hrbenefits@bronxworks.org.

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